FAQs — Exeter Nail Salon

How do I book an appointment?

Use the Booking page, choose your service, pick a date and time, and fill in your details. Aneka will confirm shortly after.

How will I know my appointment is confirmed?

You'll receive a confirmation email once Aneka has accepted your request.

Can I book as far in advance as I like?

Yes, you can book any available date shown on the calendar.

What is a booking reference?

A unique code sent in your confirmation email (e.g. NBA-2407-0042). Keep it safe — you'll need it to manage your booking.

Can I book more than one service at a time?

Currently one service per booking. Contact Aneka directly if you'd like to combine treatments.

How do I cancel my appointment?

Visit the Manage My Booking page, enter your email and booking reference, and select Cancel.

How do I reschedule?

Visit the Manage My Booking page and use your booking reference to request a new time.

How much notice do I need to give to cancel?

As much notice as possible is appreciated so the slot can be offered to other customers.

I've lost my booking reference — what do I do?

Check your confirmation email. If you can't find it, contact Aneka at bookings@nailsbyaneka.com.

Can I change my service after booking?

Contact Aneka directly and she'll do her best to accommodate.

What nail services do you offer?

Manicure, Pedicure, UV/LED Gel Polish, BIAB/Builder Gel, Acrylics, Nail Art & Design, and E-Filing.

How long do treatments take?

This varies by service. Aneka will advise on appointment length when confirming your booking.

Do you offer nail extensions?

Yes, acrylics and BIAB/builder gel are available.

Can I bring reference photos?

Absolutely — you can upload up to 3 reference photos when booking to show the style you'd like.

Do you offer nail art?

Yes, nail art and design is one of our services. Upload reference photos when booking to share your ideas.

What if I have allergies?

The booking form has an optional allergy question — tick "Yes" and tell us the details, and Aneka will choose safe products for your treatment. Only she sees them, and you can ask us to delete them at any time. You can also just raise it with her directly if you'd rather not put it in the form.

Can I still have a treatment if I have sensitive skin?

Please raise this with Aneka directly before your appointment and she'll advise on the best approach for you. Don't put health details in the general message box — if you want them on record, use the allergy question, which has its own consent step.

Is there an age limit?

Appointments are available to customers aged 16 and over.

Can someone under 16 attend with parental consent?

Appointments are for customers aged 16 and over only.

Where are you based?

Nails by Aneka is a home salon based in Exeter.

Is there parking available?

Evening parking is available behind Ark-Pinhoe Vets.

Is the salon wheelchair accessible?

Please contact Aneka directly to discuss accessibility requirements before booking.

Do I need to bring anything?

No — everything you need for your treatment is provided.

Will photos of my nails be used on the website?

Only with your permission. If Aneka would like to feature your nails in the gallery, she will always ask first.

Can I request photos not be taken during my appointment?

Of course — just let Aneka know and she will respect your wishes.

How do I contact Aneka?

You can email bookings@nailsbyaneka.com or reach out via Instagram or Facebook.

Do you offer gift vouchers?

Not currently — watch this space.

What payment methods do you accept?

Payment details will be confirmed by Aneka at the time of booking.

What happens if Aneka needs to cancel my appointment?

You will be notified as soon as possible by email and given the opportunity to rebook at a convenient time.

How do I follow Nails by Aneka on social media?

Find us on Instagram and Facebook — links are in the footer of every page.

Frequently Asked Questions

Booking